Major Flood Claim success story: how expert claims support restored a £150,000 damaged home
When severe flooding hits a property, the emotional and financial impact can be overwhelming. For one of our clients, a recent flood caused over £150,000 in damage to their home, leaving them facing extensive repairs and a complex home insurance claim.
Thanks to the right professional support, their property has now been fully restored and much sooner than they expected.
As an insurance broker, our role doesn’t stop at arranging cover. We are here to support our clients when they need us most, during a claim. That’s why at Deva Risk Group, we’ve partnered with Aspray.
Who are Aspray?
At Aspray, we manage property damage insurance claims on behalf of policyholders, working directly with their insurer to seek a fair settlement. Our service also includes coordinating vetted local contractors to complete reinstatement works as quickly as possible, while keeping customers supported throughout. With a nationwide network of assessors, we are here to reduce the stress of making a claim and provide help when it is needed most.
From Devastation to Restoration
Following the flood, the scale of damage to our client’s property was significant. However, by having dedicated claims management support in place:
- The claim was professionally prepared and presented
- Settlement discussions were handled efficiently
- Repair works were coordinated quickly
- The project was completed faster than anticipated
Most importantly, the client felt supported at every stage of the process.
Today, their home has been fully reinstated and once again feels like home. The client is absolutely delighted — not only with the quality of the restoration works, but with how smoothly the claim was managed.
Need Help With a Flood or Property Damage Insurance Claim?
If you have experienced flood damage or significant property loss, speak to our team as soon as possible. We are here to guide you through the claims process and ensure you receive the support you deserve.
Because when the unexpected happens, having the right insurance broker paired with the right claims specialists can make all the difference.
If you would like to speak to our team about your home or property insurance or for more details about Aspray and other businesses we have partnered up with, don’t hesitate to get in touch with your closest local branch.
